Site Search > Administration > Billing and Payments > Overview

For the SearchStax Site Search solution, we have several links to learn more about the Billing and Payments options:

• Service Limits
• Subscriptions
• Billing Information
• Payment Method
• Order History
• Invoice History
• Site Search Regions

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The SearchStax Site Search solution has some limitations to ensure stability and performance for all users and client applications.

The types of limits include:

• Subscription Level: Limits which apply to the overall Subscription Plan.
• App Level: Limits which apply to one Search App.
• Other Technical: Technical limits per feature

Subscription Level Limits

Your subscription plan includes limits on each of the following: monthly search requests, max number of items indexed, number of apps, and analytics history retention timeline.  Refer to your subscription agreement for details.

SearchStax attempts to proactively notify clients who are approaching their requests-per-month limit. Sometimes we cannot get a response before the limit is reached. At that point, the system temporarily suspends query service, returning HTTP 429 “Limit Exceeded” errors or HTTP 500 “internal service” errors. Contact the SearchStax Support Desk for help.

* The Site Search “Max Search Requests per Month” is incremented by calls to the /select or /emselect endpoints.

App Level Limits

Request and Records Limits

Security Limits

Other Technical Limits

Previous Versions of Service Limits Page for Existing Customers

• May 23, 2024

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Site Search > Administration > Billing and Payments > Subscription

To view information about your SearchStax Site Search solution subscription, pull down the Accounts menu in the upper-right corner of the screen. Select the Billing and Payments option.

This opens the Billing and Payments screen, which summarizes the usage of your apps on your SearchStax Site Search account, shows you potential upgrades for your subscription, and the status of your current subscription.

Self-service users can select which app subscription they want to view. Enterprise users can view all of the apps covered by their contract.

Usage:

• Apps: Displays the number of apps in an account. (For Enterprise accounts only.)
• Monthly Requests: Displays the number of requests called to the Search Endpoint for an app out of its max for the plan.
• Items: Displays the number of Items in an app out of its max for the plan.
• Analytics Retention: Displays the amount of time an app’s analytics are retained.

Subscription:

Users can view their current subscriptions on the account. Note the Cancel Subscription link at the right side of the table.

Plans:

For Free Trial and Self-Service plans, you can see what plans are available. There are also paths to upgrading your current subscription term to a longer one and upgrading your plan from one to another with more capacity. Clicking Contact Us for upgrading to Enterprise opens a support ticket.

The Available Terms selection list lets you dial-in available discounts to view the resulting prices.

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Site Search > Account Menu > Billing and Payments > Billing Information

To view your SearchStax Site Search solution Billing Information, pull down the Accounts menu in the upper-right corner of the screen. Select the Billing and Payments option.

This opens the Billing and Payments screen. Select the Billing Information option on the left side of the screen.

The Billing Contact is a person or entity who should receive a detailed receipt each time the account’s credit card is charged. The information entered here has no impact on the credit-card billing process. It is a reporting feature only.

This is where you can enter your Value-Added Tax number so it appears on your receipts.

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Site Search > Administration > Billing and Payments > Payment Method

To view your SearchStax Site Search solution’s Payment Method (list of credit cards), pull down the Accounts menu in the upper-right corner of the screen. Select the Billing and Payments option.

This opens the Billing and Payments screen. Select the Payment Method option on the left side of the screen.

Entering your credit-card information ends your free trial and you will have to pay for your subscription.

You can enter multiple credit cards for an account. The most recently-added card will be the default payment method. (It has a green checkmark in the list of cards.)

To delete a card, click the Edit link in the upper-right corner of the list. This exposes delete buttons in the credit-card list.

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Site Search > Administration > Billing and Payments > Order History

To view your SearchStax Site Search solution’s Order History (the apps and plans you have purchased), pull down the Accounts menu in the upper-right corner of the screen. Select the Billing and Payments option.

This opens the Billing and Payments screen. Select the Order History option on the left side of the screen.

The table shows the Plan, Term, Start Date, and Total Cost of the purchases you have made. This is an informational display only.

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Site Search > Administration > Billing and Payments > Invoice History

To view your SearchStax Site Search solution’s Invoice History, pull down the Accounts menu in the upper-right corner of the screen. Select the Billing and Payments option.

This opens the Billing and Payments screen. Select the Payment History option on the left side of the screen.

The table shows the Payment Method, Invoice Date, Total Cost, and a link to view the invoice in a new tab.

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When creating a SearchStax Site Search solution Search App, you can select a region that you want the App to be provisioned in.

SearchStax Site Search apps are available in the following regions:

• North Virginia, US (US East) 
• Oregon, US (US West) 
• Montreal, CA (Canada)
• Frankfurt, DE (Germany)
• London, UK (United Kingdom)
• Sydney, AU (Australia)
• Tokyo, JP (Japan)

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