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    • Asking for Help
    • Popular Site Search Topics
      • Site Search Walkthroughs
      • Wildcard Search
      • SEO-Friendly Search Pages
      • Unified Search
      • Role Inheritance
      • Schema: When to Reload
      • Spell Check vs. Auto-Suggest
      • Synonyms vs. Related Searches
      • Synonyms: Upload Format
      • Promotions: Indexed vs. External
      • Boosts: Ranking vs. Rules
      • Smart Ranking
      • Field Types
      • Why Stopwords?
      • Boolean Search vs. Stopwords
      • Hit-Highlighting Snippets
      • Crawler Exclusions
      • Crawler Transformations
      • Crawler Content Field
      • Clear a Site Search Index
      • Delete Individual Documents
    • Site Search Troubleshooting
      • Click-Through Rate
      • Auto-Suggest
      • Promotions
      • 429 Error
    • Popular Managed Search Topics
      • What happened to Gold SLAs?
      • How can I secure Zookeeper for Solr deployments?
      • Can we Log Queries?
      • Does SearchStax Managed Search provide Solr Disaster Recovery systems?
      • Restart SearchStax Managed Search Deployments
      • Can I move a Deployment to Another Account?
      • How to Export a Solr Collection
      • Does SearchStax Managed Search Support Vanity DNS for Solr?
    • Solr ERROR Topics
      • Why Do Solr Backups Fail?
      • Sitecore Solr Cloud Connection Errors
      • A config with this name already exists!
      • Can't Connect to Solr or Zookeeper
      • Suggester was not Built
      • Consider Enabling SSL
      • Could Not Restore Core
      • Underlying Core Creation Failed
      • Solr Indexing Errors
      • 301 Error
      • 400 Error
      • 401 Error
      • 403 Error
      • 404 Error
      • 413 Error
      • 413 Maximum Post Size Exceeded
      • 414 Error
      • Delete Individual Documents
      • Auto-Suggest
      • 429 Error
      • 500 Internal Server Error
      • 502 Bad Gateway Error
      • 503 Updates are Disabled Error
      • 504 Gateway Timeout Error
      • 510 Not Extended Error
      • V2HttpCall Error: No core retrieved for null
      • maxWarmingSearchers
      • Error Opening New Searcher
      • Zookeeper Ensemble Health Check Failed
      • No Servers Hosting Shard
      • Solr instance is not running in SolrCloud mode
      • Document contains Immense Term
      • LDAP Error
      • Access to the Path is Denied
      • API Key is Not Valid for Required Scope
      • You don't have permission to perform this action.
      • Max Requests Queued per Destination 3000 Exceeded
      • Task/Request Processing Stalled
      • Cannot Change DocValues Type
      • Invalid Number Error
      • AsynchronousClose­Exception Error
      • Invalid Cipher
      • SNAPSHOT Errors
      • Identical Queries Produce Inconsistent Results
      • Replicas Missing on some Cluster Nodes
      • How do I Recognize a Solr Out-of-Memory Error?
      • How do I fix an Out-of-Memory Error?
    • Solr Security
      • What Solr security features does SearchStax provide?
      • What happened to Gold SLAs?
      • How can I secure Zookeeper for Solr deployments?
      • What is the TLS 1.2 Upgrade?
      • Common Vulnerabilities and Exposures (CVEs)
      • Does SearchStax Support Solr Basic Authentication?
      • Basic Auth Credentials in PowerShell
      • CSRF Verification Failed
      • Does SearchStax support IP filtering?
      • Cannot add another IP Filter!
      • Does SearchStax Support Static IP addresses?
      • Does SearchStax support At-rest Encryption?
      • Does SearchStax support VPC/VPN security?
    • Solr Topics
      • Taming Commits
      • What is a Collection/ Core/ Shard/ Replica? What is HA/ FT/ DR?
      • Optimize Solr Performance
      • Why is the Config API disabled?
      • Why is the Configset API Disabled?
      • Solr Schema API with Managed Search
      • Nodes Use Different Disk Space
      • Timeouts during indexing: Too many commits!
      • Solr Master/Slave Architecture
      • Solr Blue-Green Architecture
      • Does Solr's SWAP work with SearchStax?
      • How many Solr servers, shards, and replicas should I have?
      • Add a Node to a Solr Cluster
    • Deployment Upgrades
      • Will an upgrade help?
      • Can I make a "major" Solr upgrade?
      • Can I upgrade up to a larger Solr deployment?
    • Solr Indexing Issues
      • How Do I Update the Solr Schema?
      • How to Empty a Solr Index
      • Delete Individual Documents?
      • Can we use Apache Tika?
      • Is there help for ingesting Solr data?
      • How do I clear all data from a Solr deployment?
      • Data loaded, but why no search results?
      • Solr Language Support
      • Does SearchStax support CORS?
      • How to import Solr data from Postgres or MongoDB?
      • Identical Queries Produce Inconsistent Results
    • Sitecore Solr Topics
      • Can SearchStax Managed Search provide Solr indexing support for Sitecore?
      • Solr 8.x End-of-Life and Sitecore
      • Optimizing the xConnect Search Service
      • Lowering &rows=1000000
      • Can we use SwitchOnRebuild with SearchStax?
      • Unpublish/Delete Fails to Remove Item from Sitecore Index
      • Sitecore Solr Cloud Connection Errors
      • POST vs. GET Requests
      • Why does Sitecore fail to populate schemas?
    • Solr Backups
      • Backup Best Practices
      • Why Do Solr Backups Fail?
      • Backup/Restore missed a collection!
      • Are Custom Zookeeper Folders Backed Up?
      • How Much Free Disk Space Do I Have?
      • Do Managed Search backups support sharding?
      • Access to the Path is Denied
      • SNAPSHOT Errors
      • How to Export a Solr Collection
    • Solr Zookeeper Configuration
      • What happened to Gold SLAs?
      • How can I secure Zookeeper for Solr deployments?
      • What if zkcli returns an error?
      • How can I view my Zookeeper configurations?
      • How can I update my Solr configurations?
      • How can I remove a Zookeeper configuration?
      • What else can I do with the zkcli script?
    • Solr Monitoring and Alerting
      • Pulse Agent is Down!
      • Physical memory usage is over 90%!
      • Does SearchStax monitor my Solr deployments?
      • CPU Usage
      • System Load Average
      • Index Average Response Time / Request
      • Index Error Count
      • Index Timeout
      • JVM Heap Used
      • Free Disk Space
      • Search – Avg. Response Time/Request
      • Search Error Count
      • Search Timeout Alert
      • Heartbeat Alert
      • Could not obtain overseer's address
      • Is 100% CPU a bad thing?
      • Why don't my Collections appear in Monitoring?
      • Graph says "No Data," "Data not available," or "Downloading data failed."
    • Solr Logging
      • What types of log files are available from SearchStax Managed Search?
      • Can we Log Queries?
    • Solr Query and Relevance Optimizations
      • Can I experiment with Solr boost parameters?
    • Billing and Refunds
      • Does SearchStax Issue Refunds?
      • How Can I Close My SearchStax Account?
      • Can I suspend a deployment while I'm on vacation?
    • Users and Roles
      • How Can I Reset My SearchStax Password?
      • What are SearchStax User Roles?
      • How do I change the SearchStax Account Owner?
      • How do we add more SearchStax Users to our account?
    • Solr APIs
      • What APIs does SearchStax provide?
      • Can I query Solr from Javascript?
    • Solr Integrations
      • Can SearchStax Managed Search integrate with PagerDuty?
      • Can I Add New Relic Analytics to SearchStax Managed Search?
      • Can I use SiLK with SearchStax Managed Search Solr?
      • What Versions of Drupal Does SearchStax Support?
      • Does SearchStax Managed Search integrate with Django Haystack?
      • Can SearchStax Managed Search provide Solr indexing support for Sitecore?

Help Center Categories: Solr Monitoring and Alerting

Search – Avg. Response Time/Request

A Search – Avg. Response Time/Request alert is a Threshold Alert that notifies you by email when your SearchStax Managed Search service deployment has been taking more than some number… Continue reading Search – Avg. Response Time/Request

Search Error Count

A Search Error Count is a Threshold Alert that notifies you by email that your SearchStax Managed Search service deployment has experienced some number of search errors during a period… Continue reading Search Error Count

Search Timeout Alert

A Search Timeout is a Threshold Alert that notifies you by email that your SearchStax Managed Search service deployment has experienced some number of search timeout errors during a period… Continue reading Search Timeout Alert

Heartbeat Alert

A Heartbeat Alert notifies you by email that the Monitoring server has not heard from one of your SearchStax Managed Search service nodes for some number of minutes. This creates… Continue reading Heartbeat Alert

Could not obtain overseer’s address

SearchStax Managed Search service administrators sometimes overload their systems by asking Solr to index too many records in a single batch, or too many batches in a short amount of… Continue reading Could not obtain overseer’s address

Is 100% CPU a bad thing?

SearchStax Managed Search service administrators sometimes overload their systems by asking Solr to index too many records in a single batch. CPU levels max out at 100% for extended periods.… Continue reading Is 100% CPU a bad thing?

Why don’t my Collections appear in Monitoring?

SearchStax Managed Search service users sometimes encounter a perplexing issue with Performance Monitoring. The lists of available collections may be empty, or be only partly populated. If you see this… Continue reading Why don’t my Collections appear in Monitoring?

Graph says “No Data,” “Data not available,” or “Downloading data failed.”

SearchStax Managed Search service users sometimes encounter a perplexing issue with Performance Monitoring. Managed Search pops up messages saying that no data is available for one or more graphs. Consider… Continue reading Graph says “No Data,” “Data not available,” or “Downloading data failed.”

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